KeyStone OnDemand increases office productivity by providing training videos, articles, and courses for virtually all the Microsoft and IT applications used by your organization, in an ondemand format. Now workers can get the training and answers they need, while the Helpdesk can focus on more important business goals.

7,500+ Videos & Articles

Over 7500, up-to-date how-to learning videos and articles available on-demand and as stand-alone courses in categories such as Microsoft Office, Project and SharePoint.

• Over 7,500 videos and articles available
• Watch courses from beginner to export levels
• Search all content by keyword or category
• Expert-driven content
• Full Text Search

Microsoft Office Plug-in

Search for answers directly within your favorite Microsoft Office applications. The KeyStone OnDemand Office Plug-in (optional) adds a simple search add-on to all your Microsoft Office 2003 and Office 2007 applications, including Excel, PowerPoint, Word and Project.

• Search Articles by Keyword
• Search How-to Videos by Keyword
• Launch Courseware from Microsoft Office

Knowledgebase Articles

Thousands of topic based, how-to articles with helpful screenshots and clear instruction. Articles are fully searchable and editable with rich-text formatting, file attachments, keywords and categories. Organizations can also create their own unique articles to suit their needs, or edit the existing ones. Users can configure articles to be related to other articles, videos, or full courses.

• Fully editable
• Rich-text formatting and images
• File attachments
• Categories and keywords for easy searching
• Related articles or videos

Support Ticket Submission

Need an answer you just can't find? Submit a support ticket directly from KeyStone OnDemand to your existing Helpdesk system or support email queue to get the answers you need as quickly as possible.

• Send support tickets right from KeyStone OnDemand
• Admins can add relevant content to your Quicklist
• Works with existing IT Helpdesk systems

Quicklist

Much like bookmarking in a web browser, users can add any videos, courses, or articles to their Quicklist and to keep it as a reference in the future.

Additionally, users with Helpdesk and Admin accounts have the ability to add content to other users' Quicklist. This proves especially useful for Helpdesk workers, since they can add a videos and articles directly to another user's Quicklist in order to quickly answer any question they may have concerning that topic.

• Add/Remove any article, video, or full course
• Add the most relevant content you need
• Powerful filtering of your Quicklist to further streamline finding the content you want
• Your Quicklist indicates whether an item in your list was added by you or your admin