Frequently Asked Questions
Welcome to KeyStone OnDemand's Frequently Asked Questions page.
On the left you will find our most commonly asked questions. Click a question to find out it's answer.
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What is KeyStone OnDemand?
KeyStone OnDemand is considered a Software-As-A-Service (or SAAS) solution, which refers to computer based applications and services that are provided via remote delivery to end users rather than as a packaged product to be purchased and installed by the end user. KeyStone OnDemand allows your organization to immediately start learning, so product licensing includes everything you need, so you don't need to worry about hidden IT, support and/or technology costs that can quickly add up to as much as ten times the original licensing fees.
What browser is required to access the course?
KeyStone OnDemand works with the most commonly used browsers (including Microsoft Internet Explorer 6+ and Mozilla Firefox 1.5+) and Operating Systems (Windows XP/Vista, Mac OSX 10.5+) supporting Adobe Flash Player 9.0.15.0 or later. For optimal performance, computer's should have at least a 1.5GHz processor or faster (e.g. Intel P4, Core Duo, etc) with an internet connection supporting 250kbps or higher download speed.
Can I access from more than one computer?
Yes. Each course license is intended for one user only; however you can access the training from multiple machines and locations. In order to prevent abuse, we do track the IP numbers and may audit an organization that has a user account that is logging in from multiple IP addresses or indicates abnormal usage.
What Internet connection speed is required?
A broadband connection (250Kbps or faster) is recommended.
What is KeyStone OnDemand?
KeyStone OnDemand is considered a Software-As-A-Service (or SAAS) solution, which refers to computer based applications and services that are provided via remote delivery to end users rather than as a packaged product to be purchased and installed by the end user. KeyStone OnDemand allows your organization to immediately start learning, so product licensing includes everything you need, so you don't need to worry about hidden IT, support and/or technology costs that can quickly add up to as much as ten times the original licensing fees.
How does KeyStone OnDemand work?
In the same way you would log on to your favorite Web site, you can securely connect to KeyStone OnDemand and begin learning without any additional IT Administration or support required. Built on a world-class infrastructure and delivered via a distributed web platform, KeyStone OnDemand allows your organization to easily manage and share information easily through any internet connection.
Can my entire organization use KeyStone OnDemand?
Yes. KeyStone OnDemand allows you to add as many users your licensing allows within your organization that you want, from any physical location. As the IT Administrator of a given account (e.g. ABC LLC), you have the ability to add and assign course licenses to users within your organization.
What IT infrastructure do I need to run KeyStone OnDemand?
As a hosted turnkey learning solution, KeyStone OnDemand requires no software or hardware to buy, install, maintain, or upgrade. KeyStone OnDemand allows your organization to immediately start learning, so product licensing includes everything you need, so you don't need to worry about hidden IT, support and/or technology costs that can quickly add up to as much as ten times the original licensing fees.
Can we purchase KeyStone OnDemand on a month-to-month basis?
Yes, KeyStone OnDemand is available only on a monthly subscription with a minimum commitment of 12 months.
How do users access KeyStone OnDemand?
Since KeyStone OnDemand is an on-demand service delivered over the web, there is no hardware or software to buy, install, or maintain. Just point your browser to your organization's custom-branded login page and enter your username and password.
What involvement is required from my organization's IT department?
As a hosted turnkey learning solution, KeyStone OnDemand requires no software or hardware to buy, install, maintain, or upgrade. KeyStone OnDemand allows your organization to immediately start learning, so product licensing includes everything you need, so you don't need to worry about hidden IT, support and/or technology costs that can quickly add up to as much as ten times the original licensing fees.
How quickly can my company be up and running?
With KeyStone OnDemand, your organization can be up and running within 2-4 business hours, depending upon when your order is confirmed and processed. A control panel is provided which allows for bulk importing users from a spreadsheet. Instructions are provided within the system.
How scalable is KeyStone OnDemand?
KeyStone OnDemand offers almost limitless scalability and capacity to take on your additional users throughout the world. Built on a world-class infrastructure and delivered via a distributed web platform, the KeyStone OnDemand solution has been engineered to automatically scale to increased traffic, as well as support geographically dispersed users using multiple data centers located at major internet backbone providers.
What are the system requirements?
KeyStone OnDemand works with the most commonly used browsers (including support for Microsoft Internet Explorer 6+, Mozilla Firefox 1.5+ and Safari 3+) and Operating Systems (Windows XP/Vista, Mac OSX 10.5+) supporting Adobe Flash Player 9.0.15.0 or later. For optimal performance, computer's should have at least a 1.25GHz processor or faster (Intel P4/Core Duo+ or AMD Opteron+) with an internet connection supporting 250kbps or higher download speed.
Is KeyStone OnDemand reliable, secure, and confidential? Is our data safe? Where is the data hosted?
We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server infrastructure is hosted and professionally managed by recognized leaders in high-end hosting, including (but not limited to) Rackspace, Amazon Web Services and Internap.
Can we install KeyStone OnDemand within our IT environment?
No. KeyStone OnDemand is only available as a hosted Software-as-a-Service (SaaS) model. KeyStone OnDemand allows your organization to immediately start learning, so product licensing includes everything you need, so you don't need to worry about hidden IT, support and/or technology costs that can quickly add up to as much as ten times the original licensing fees. We maintain the servers, the security, all the updates and improvements so you don't have to worry about anything.
Do you provide support to our end-users?
KeyStone OnDemand provides unlimited Tier 1 support via email for licensed users and optional Tier 2 support over the phone for organizations that would like to upgrade their support options. The majority of email support issues are addressed within 2-4 hours of receiving it.
Can you customize KeyStone OnDemand for our organization?
The standard version of KeyStone OnDemand offers the same functionality and features to each organization, including the ability to add your own customer logo and branding. If your organization would like to request unique features or customization, please contact us at sales@keystonelearning.com.
Is KeyStone OnDemand available in other languages besides English?
At this time the KeyStone OnDemand interface is only available in English; however, other languages, such as German, French and Spanish are planned in a future release.