Monday Sep 19, 2011
KeyStone OnDemand’s CTO Rob Kingyens will be presenting at the first session of the free, six-part webinar series titled “Increasing Adoption & Retention of your SaaS App,” focused on increasing customer acquisition, adoption and retention.
This webinar series presented by DreamSimplicity and KeyStone OnDemand is intended to help SaaS and Cloud executives in sales, marketing and support, by giving them effective strategies to understand how they can transform casual users into power users.
This first session is offered Wednesday, Sept. 21, at 12 p.m. (EST) as well as 12 p.m. (PDT). Each session is 30 min in length. Session one in the series will cover the pre-sales on-boarding stage and lead generation.
While using SaaS apps, end-users sometimes have difficulty in truly understanding the app, and because of this, they do not maintain usage. They may have been excited about the app initially, but since they did not fully understand all of the features and benefits it had to offer, they stopped using the app.
It can take up to 12 months for the user to understand the app, and in order to obtain loyal users, the proper steps need to be taken to shorten this learning and adoption period.
Register here for the first webinar at 12 p.m. (EST)
Registration for the 12 p.m. (PDT)
The second session will take place, Wednesday, Oct. 5, at 12 p.m. (EST) and 12 p.m. (PDT), and this session will discuss the on-boarding stage:
● Post-sale stage
● Implement a new user on-boarding program to gain faster adoption
● Communicate your apps value and usage
● Move customers to app adoption
More information on these sessions can be found on DreamSimplicity’s event page.
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Thursday Sep 15, 2011
Last week we posted a blog about our new feature which enables you to share your KeyStone OnDemand created content on your blog or website. This post is going to be an overview on how you can initially create screencasts within our platform.
When our developers were creating KeyStone OnDemand, enabling administrators the ability to create, crop, and post screencasts within our platform was one of our main priorities. You see, our administrators can create training videos, catered to specific learners, and these videos can be published within minutes of creation.
That’s right, as an administrator, from the time you press the record button, to the time your end-users can view your created video, it will take less than 10 minutes, depending on the length of your tutorial.
Well, here is an overview on how it is done:
1. On the home page, scroll over Add New, and click Screencast;
2. A frame of the video will load and you will see a menu bar below the frame. You can resize the frame to fit your needs. Make sure your screen is ready for your recording and hit the red button;
3. There will be a countdown, then your recording begins;
4. Once recording, you have the ability to click “cancel,” “redo” or done” at any time. You can also pause the recording (pause button appears where the record button is). Once you are happy with your recording, click done;
5. Title the video and give it a description;
6. Click publish as long as you are ready for the selected category to view the video;
7. Be sure to assign it to a category. Note: if you do not assign it to a category you belong to, you will not be able to view it.
8. Trim the video to your preference, dragging the yellow sides;
9. At the bottom of the screen, click save and view or save and return to list to save your video.
You have just created a screencast, edited it and published it all within the same platform. Our goal is to make training easier for you, and we believe this feature is key.
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Tuesday Sep 13, 2011
With facebook, twitter, work email, personal email, shopping accounts, blogs and many other online accounts, forgetting a password is almost inevitable. Here at KeyStone OnDemand, we understand users may forget their passwords. If this happens, it can easily be resolved, and here’s how:
1. Go to the KeyStone OnDemand log-in page;
2. Click request password;
3. Enter email address when prompted;
4. Click send password;
5. A new password will be sent to your email.
Additional tip- the password that is emailed to you may be hard for you to remember, but once you use it to log-in the first time, you can easily change your password:
1. Once logged-in with the password emailed to you, go to the top of the home page where your name is displayed and click profile;
2. Under "New Password," enter the password of your choice;
3. Be sure to click save for the change to be made.
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Monday Sep 12, 2011
What happens when you create a category but decide you do not want it anymore?
The solution to this question is so simple that it is sometimes overlooked, but here is how you do it:
1. Once on the home page, go to the menu bar and place your cursor over “Categories and Courses” to view the drop-down menu. Then click manage categories and courses;
2. Scroll down and you will see a list of your categories. Below each category name, you have the option to create, edit or delete a course. If you would like to delete the course, click delete course;
3. If you would like to delete the entire category, click the trash bin that appears to the left of the title of the category
It’s that simple.
Once you click on the trash bin, the following message will appear:
Are you sure you want to delete: “This Category” ?
• Articles and Videos assigned to this category will not be deleted but will no longer be accessible through this category
• Any custom courses that were created will be deleted
• All groups assigned to this category will no longer have access to this category
• All user's quicklist items that relate only to this category will also be removed
Just some matters to keep in mind before you delete the category, but if you still want to delete it, click delete, and the category will be deleted.
Note: If you need to access the content at a later date, you can search for it under the content tab on the home page.
We want to make the creation of your training as easy as possible, and with our training platform, you have the ability to manage your content to meet your needs. Creating your own content is made easy with KeyStone OnDemand, and once the created content is not needed for your users, you can easily delete the category.
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Friday Sep 09, 2011
We know reporting can be a long, tedious process, but in training, it is a necessity in measuring learner activity, and we have worked hard to make reporting quick, easy and effective for the administrator.
Here is a quick overview on how to create a course report:
1. On the home page, go to “reporting” to view the drop-down menu. Click course report;
2. Choose one or more courses to be in the report;
3. Choose one or more groups to be in the report;
4. Choose A) user completion status B) the date the course was last accessed and C) Other Criteria (optional)
6. Choose an employee status and click generate report.
You have created your report and are able to analyze the activity within that course(s)
Don’t Forget:
After the report is generated, you are able to print the report directly from the platform, or you can easily export the report to excel for further analysis. You also have the ability to email users within the report and create a custom message for them such as “Congratulations on Completing your Course.”
As you can see, each report can be customized to meet your needs. You can also create workflows to send specified learners automated emails. For example, you can create a workflow titled “Reminder: Complete Course” and you can specify it to email users within certain course(s) and group(s) every three days (the time period of your choice) until the users do not meet the workflow designations.
Hint:
You may have users tell you they completed the course, but they are not showing up as complete when you run the report. This could be because the person only viewed 10 percent of the content and scored 90 percent on the quizzes, or vice versa. By default, a course is considered complete once the user has both viewed over 75 percent of the course content and has a cumulative score of 75 percent or above on the quizzes. This completion threshold can be changed to meet your needs, and in order to do so, you would need to contact .(JavaScript must be enabled to view this email address).
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